Connect 3CX to the tools your team already uses — WhatsApp, CRM, webchat, and automation workflows — for full traceability from first call to final resolution.
Optimize your communication workflow by unifying WhatsApp messages and voice calls within a single professional 3CX interface. Ensure full traceability of customer interactions and empower your support team to provide efficient, multi-channel assistance — all from one screen.
Sync every call, voicemail, and contact interaction directly to your CRM. Agents see full customer context before answering. Every touchpoint is logged automatically — no manual data entry, no missed follow-ups. Works with Salesforce, Zoho CRM, HubSpot, and custom CRM REST APIs.
Connect 3CX call events to any downstream system using n8n — the open-source automation engine. Trigger follow-up emails, create tickets, update CRM records, or send WhatsApp messages automatically when calls end, voicemails are left, or specific queues are triggered.
Embed a live chat widget on your website that routes conversations directly into the 3CX agent interface. Agents handle phone, WhatsApp, and webchat simultaneously. Full conversation history is preserved and exportable for reporting and quality review.
Deploy an AI-powered voice agent on your 3CX call flows — handling FAQs, capturing lead data, routing calls, and providing 24/7 first-contact resolution. Built on OpenAI's Realtime API, configured directly in your 3CX Call Flow Designer.
Design intelligent call routing rules based on business hours, agent availability, CRM ownership, or any custom logic. Build queues, IVR trees, and escalation paths inside 3CX Call Flow Designer — all integrated with your CRM for full context at every step.
Watch how CXBridge Ops configures the WhatsApp integration inside 3CX — from setup to live agent interaction in a unified interface.
Agents handle all channels from one screen: phone calls, WhatsApp messages, and webchat — with full history at their fingertips.
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